cool shore excursions^®

San Francisco Self Guided Audio Experience

1 Review |

Recommended by 100% of reviewers

| California, USA

3 to 9 hours (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Experience San Francisco like never before with complete freedom to explore at your own rhythm while uncovering exclusive historical insights and hidden stories that even locals don't know. Our meticulously crafted audio experience delivers authentic local perspectives through masterful storytelling that transforms ordinary sightseeing into an extraordinary journey of discovery. Unlike traditional guided tours that rush you through crowds and predetermined schedules, you'll have the flexibility to linger at attractions that captivate you, skip those that don't, and create your own perfect San Francisco adventure. Our professional narration features an engaging, crystal-clear voice that brings each location to life with fascinating details. superior audio quality and expertly paced content ensure you'll be completely immersed in San Francisco's rich tapestry of culture, architecture, and stories while maintaining the spontaneity and personal connection that makes travel truly memorable.

What's Included

Admission fee
Private access links are valid until your tour is complete (maximum 6 days)
Private access link to a tour itinerary map of 19 attractions with audio guide individually
Private access link to the audio guide in one playlist for all 19 attractions

Audio devices (earphones and internet / Wi-Fi)

See 1 more See 1 more

Meeting Location

Meeting point

San Francisco
CA, USA

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation.

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Golden Gate Bridge

Marvel at the world's most photographed bridge while discovering the untold stories of its construction heroes and the secret military strategies that shaped its iconic design. Our audio guide reveals exclusive insights about the bridge's hidden Art Deco details, the remarkable engineering innovations that defied skeptics, and the personal stories of workers who risked everything to build this marvel. Learn about the bridge's role in wartime defense, the surprising color choice that wasn't initially planned, and the fascinating psychology behind its magnetic appeal to visitors worldwide. Explore at your own pace while uncovering the bridge's connection to San Francisco's fog patterns and its unexpected influence on modern architecture.

20 minutes Admission Ticket Free

Fort Point National Historic Site

Discover America's most perfectly preserved Civil War fortress, where massive brick walls conceal dramatic tales of military strategy and Golden Gate Bridge construction secrets. Your audio companion unveils the fort's crucial role in protecting San Francisco Bay, the ingenious engineering that saved it from demolition, and the fascinating stories of soldiers who lived within these walls. Learn about the fort's unique architectural features, its transformation from military stronghold to historic treasure, and the surprising Hollywood connections that made it famous. Explore the shadowy corridors and cannon rooms while hearing exclusive accounts of daily life during wartime and the remarkable preservation efforts that saved this architectural gem.

20 minutes Admission Ticket Free

Palace of Fine Arts Theatre

Step into a dreamy Roman fantasy created for the 1915 Panama-Pacific Exposition, where romantic ruins hide fascinating stories of artistic ambition and community determination. Our expertly narrated guide reveals the palace's intended temporary nature, the passionate campaign that saved it from demolition, and the architectural secrets behind its ethereal beauty. Discover exclusive insights about the building's innovative construction techniques, its role in San Francisco's cultural renaissance, and the hidden symbolism woven throughout its design. Wander the serene grounds while learning about the artists who shaped its vision and the remarkable restoration that preserved this architectural poetry for future generations.

20 minutes Admission Ticket Free

Lombard Street

Navigate the world's most crooked street while uncovering the ingenious urban planning solution that transformed a treacherous slope into San Francisco's most beloved tourist attraction. Your audio guide reveals exclusive stories about the residents who proposed the serpentine design, the engineering challenges overcome during construction, and the fascinating history of the Victorian mansions that crown this floral masterpiece. Learn about the street's unexpected connection to San Francisco's gold rush era, the meticulous horticultural planning behind its year-round blooms, and the surprising traffic statistics that make it a modern marvel. Explore the surrounding Russian Hill neighborhood while discovering hidden architectural gems and local secrets.

20 minutes Admission Ticket Free

Ghirardelli Square

Savor the sweet transformation of America's oldest chocolate factory into a vibrant cultural destination, where industrial heritage meets modern sophistication. Our audio experience reveals exclusive stories about the Ghirardelli family's immigrant journey, the innovative chocolate-making techniques that revolutionized American confectionery, and the visionary preservation project that saved these historic buildings. Discover fascinating insights about the square's architectural evolution, its role in San Francisco's waterfront development, and the hidden details that showcase the building's industrial past. Explore the charming shops and restaurants while learning about the chocolate empire's impact on San Francisco's economy and cultural identity.

20 minutes Admission Ticket Free

Fisherman’s Wharf

Immerse yourself in San Francisco's authentic maritime heritage, where working fishing boats share space with sea lions and the aroma of fresh seafood fills the air. Your audio guide unveils exclusive stories about the Italian immigrant fishermen who built this community, the evolution of fishing techniques in San Francisco Bay, and the surprising ecological changes that brought sea lions to Pier 39. Learn about the wharf's role in feeding the city during the gold rush, the traditional fishing methods still practiced today, and the fascinating seasonal cycles that dictate daily life here. Explore the bustling piers while discovering hidden spots where locals still gather and authentic maritime traditions continue.

20 minutes Admission Ticket Free

Pier 39

Experience California's most visited destination, where entertainment meets marine sanctuary and street performers share space with hundreds of sea lions. Our audio companion reveals the pier's transformation from abandoned shipping terminal to world-famous attraction, the fascinating story behind the sea lions' arrival, and the ecological significance of their permanent residence. Discover exclusive insights about the pier's innovative design, its role in San Francisco's tourism evolution, and the surprising environmental benefits of its marine mammal population. Wander through the vibrant marketplace while learning about the street performers' audition process, the aquarium's conservation efforts, and the hidden viewing spots that offer the best sea lion encounters.

20 minutes Admission Ticket Free

Filbert Steps

Climb San Francisco's most beautiful hidden stairway, where wild parrots nest among cottage gardens and every step reveals another layer of neighborhood history. Your audio guide shares exclusive stories about the dedicated gardeners who transformed these steps into a botanical paradise, the famous parrots' mysterious arrival, and the artistic community that calls this steep hillside home. Learn about the steps' construction during the early 1900s, the volunteer preservation efforts that maintain the gardens, and the fascinating microclimate that allows tropical plants to thrive. Ascend at your own pace while discovering the architectural gems tucked among the greenery and the surprising wildlife that inhabits this urban oasis.

20 minutes Admission Ticket Free

Saints Peter And Paul Church

Enter the spiritual heart of North Beach, where Italian immigrants built a magnificent cathedral that became the backdrop for countless community celebrations and Hollywood films. Our audio experience reveals exclusive stories about the church's role in the 1906 earthquake recovery, the artistic treasures hidden within its walls, and the fascinating blend of Italian and American Catholic traditions that define its character. Discover insights about the church's architectural significance, its connection to the neighborhood's fishing community, and the remarkable preservation of Italian cultural heritage. Explore the sacred spaces while learning about the church's Hollywood connections, its role in community life, and the stunning artwork that adorns its interior

20 minutes Admission Ticket Free

The National Shrine of Saint Francis of Assisi

Discover San Francisco's oldest church building, where California's mission heritage meets urban spirituality in a sanctuary that has witnessed the city's entire modern history. Your audio guide unveils exclusive stories about the church's miraculous survival through earthquakes and fires, its unique architectural features, and the fascinating evolution of Catholic worship in San Francisco. Learn about the shrine's connection to the city's founding, the remarkable preservation efforts that saved its historic artifacts, and the continuing pilgrimage traditions that bring visitors from around the world. Explore the peaceful interior while discovering the church's role in social justice movements and its hidden artistic treasures.

20 minutes Admission Ticket Free

Ferry Building Marketplace

Taste San Francisco's culinary revolution in the historic transportation hub that connects the city's agricultural bounty with its innovative food culture. Our audio companion reveals exclusive stories about the building's role in the 1906 earthquake recovery, the visionary restoration that transformed it into a food lover's paradise, and the sustainable farming practices that supply its renowned vendors. Discover fascinating insights about the building's architectural significance, its connection to the bay's maritime history, and the artisanal food movement that found its perfect home here. Wander through the bustling marketplace while learning about the farmers who travel from across California and the chefs who have made this their creative laboratory.

20 minutes Admission Ticket Free

Old Saint Mary's Cathedral

Stand before San Francisco's first cathedral, where Chinese immigrants and Irish Catholics shared sacred space during the gold rush era, creating a unique chapter in American religious history. Your audio guide reveals exclusive stories about the cathedral's construction using granite from China, its role in the city's early development, and the fascinating cultural exchanges that occurred within its walls. Learn about the cathedral's survival through earthquakes and urban transformation, the hidden symbolism in its architectural details, and the remarkable preservation of its historic artifacts. Explore the peaceful interior while discovering the cathedral's connection to Chinatown's development and its continuing role in the city's diverse spiritual landscape.

20 minutes Admission Ticket Free

Union Square

Experience the beating heart of San Francisco's retail and cultural district, where elegant shopping meets vibrant street life and every corner tells a story of urban evolution. Our audio experience unveils exclusive stories about the square's Civil War origins, its transformation into a luxury shopping destination, and the fascinating architecture that surrounds this urban oasis. Discover insights about the square's role in San Francisco's theater district, its connection to the city's fashion industry, and the surprising underground infrastructure that supports its bustling activity. Explore the dynamic plaza while learning about the public art installations, the historic hotels that define its character, and the cultural events that bring the community together.

20 minutes Admission Ticket Free

St. Patrick Catholic Church

Enter a stunning example of Gothic Revival architecture, where Irish immigrants created a spiritual home that became a cornerstone of San Francisco's Catholic community. Your audio guide shares exclusive stories about the church's construction during the city's rapid growth, its role in supporting immigrant communities, and the remarkable artistic treasures that adorn its interior. Learn about the church's architectural significance, its connection to the neighborhood's development, and the fascinating preservation of Irish cultural traditions. Explore the sacred spaces while discovering the church's role in social services, its beautiful stained glass windows, and the continuing traditions that connect past and present.

20 minutes Admission Ticket Free

Glide Memorial Church

Witness social justice in action at San Francisco's most progressive congregation, where powerful sermons meet community activism and every service celebrates human dignity. Our audio companion reveals exclusive stories about the church's transformation from traditional Methodist congregation to civil rights powerhouse, its role in supporting the city's marginalized communities, and the charismatic leadership that made it internationally famous. Discover fascinating insights about the church's innovative worship style, its connection to the Tenderloin neighborhood's revitalization, and the remarkable social programs that serve thousands daily. Explore the inspiring sanctuary while learning about the church's influence on social justice movements and its continuing commitment to radical inclusion.

20 minutes Admission Ticket Free

Cathedral Of Saint Mary Of The Assumption

Marvel at one of the world's most striking modern cathedrals, where innovative architecture meets spiritual tradition in a building that redefined sacred space. Your audio guide unveils exclusive stories about the cathedral's controversial design, the engineering innovations that made its unique shape possible, and the fascinating community debates that surrounded its construction. Learn about the cathedral's architectural significance, its connection to the Catholic Church's modernization efforts, and the surprising acoustic properties that enhance its worship experience. Explore the dramatic interior while discovering the cathedral's artistic treasures, its role in the city's religious landscape, and the continuing traditions that bring this modern marvel to life.

20 minutes Admission Ticket Free

Alamo Square

Frame the perfect San Francisco postcard at the city's most photographed park, where Victorian architecture meets urban landscape design and every angle reveals another layer of neighborhood history. Our audio experience reveals exclusive stories about the square's development during the Victorian era, the architectural significance of the surrounding homes, and the fascinating preservation efforts that saved this historic district. Discover insights about the park's role in San Francisco's cultural identity, its connection to the city's filming industry, and the surprising urban planning innovations that created this perfect vantage point. Explore the charming square while learning about the Victorian families who built these homes and the continuing efforts to preserve this architectural treasure.

20 minutes Admission Ticket Free

Golden Gate Park

Explore one of America's greatest urban parks, where innovative landscape design transformed sand dunes into a recreational paradise that rivals New York's Central Park. Your audio guide shares exclusive stories about the park's visionary creation, the engineering challenges overcome during construction, and the fascinating cultural institutions that make it a world-class destination. Learn about the park's role in San Francisco's development, its connection to the city's environmental movement, and the surprising diversity of ecosystems contained within its boundaries. Wander through the vast parklands while discovering hidden gardens, architectural gems, and the continuing conservation efforts that preserve this urban oasis for future generations.

20 minutes Admission Ticket Free

16th Avenue Tiled Steps

Ascend San Francisco's most colorful stairway, where community art meets neighborhood pride in a stunning mosaic that transforms a simple set of steps into a work of public art. Our audio companion reveals exclusive stories about the grassroots effort that created this masterpiece, the international artists who contributed to its design, and the fascinating symbolism woven throughout the intricate tile work. Discover insights about the project's funding and construction, its connection to the surrounding neighborhood's character, and the continuing maintenance efforts that preserve its vibrant beauty. Climb at your own pace while learning about the artistic techniques used in its creation and the community spirit that continues to protect this beloved landmark.

20 minutes Admission Ticket Free

Show 18 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Wheelchair accessible
Public transportation options are available nearby
Suitable for all physical fitness levels
1. Complete Flexibility - Tour at Your Own Pace: This is a self-guided audio tour, NOT a GPS-guided tour. You have complete freedom to choose which attractions to visit, explore in any order you prefer, start and finish wherever you like, and even split the tour across multiple days. Spend as much time as you want at each location and take breaks whenever needed.

2. How You'll Receive Your Tour Materials: On your selected travel date, before your start time, you'll receive your private access links through your booking platform's messaging system. Link 1 provides your complete audio guide playlist featuring all attractions, and Link 2 gives you your interactive itinerary map with individual guides for each location. Simply click each link and select "Proceed to external site" to access your materials—your links lead directly to trusted platforms (SoundCloud and Google Maps) where your private tour content is hosted. Your private access links remain valid until your tour is complete (maximum 6 days), giving you complete flexibility to explore at your own pace. If you experience any difficulty accessing your audio guides or itinerary map, please contact us and we'll be happy to assist you.
3. Using Your Audio Guides (Link 1 - SoundCloud): Open the SoundCloud link in your web browser (Safari, Chrome, etc.). You'll see a playlist of all attraction audio guides organized in a suggested order. You can listen before your tour to plan which attractions interest you most, or play them as you arrive at each location. Simply scroll through the playlist, tap any attraction to play its audio guide, and use play/pause controls as needed throughout your tour.
4. Using Your Interactive Map (Link 2 - Google My Maps): Open the Google My Maps link in your web browser - not the Google Maps app. You'll see all attractions marked with headphone icons. Navigate by either tapping directly on any headphone icon on the map, or tapping the tour title below the map to view a complete list of attractions. When you select an attraction, a popup window appears with a clickable link to that location's audio guide.
5. What to Bring & Prepare: Essential items: headphones/earphones, fully charged smartphone, and internet access. Before your visit, review both links to familiarize yourself with the attractions and audio content, then decide your priorities and create your own route or follow our suggested order.

Frequently Asked Questions (7)

Q: What is the cancellation policy for the San Francisco Self Guided Audio Experience?

A: This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. Read more Apr 2025

Cancellation Policy

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Still have questions?

We're here to help.
Activity code: C-18568P218

Traveler Photos

Reviews

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1 reviews

Average 4.00 out of 5 stars based on 1 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor

5 stars

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4 stars

1

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The answers provided below were previously given in response to questions from Cool Shore Excursions customers.

Q: What is the cancellation policy for the San Francisco Self Guided Audio Experience?

A:

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Apr 2025

Q: What's included in the price?

A:

The following is included:

Admission fee.
Private access links are valid until your tour is complete (maximum 6 days).
Private access link to a tour itinerary map of 19 attractions with audio guide individually.
Private access link to the audio guide in one playlist for all 19 attractions.

The following is NOT included:

Audio devices (earphones and internet / Wi-Fi).

Apr 2025

Q: What is the minimum age for this tour?

A:

There is no minimum age for this tour, so bring your wee one along for an adventure..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the San Francisco Self Guided Audio Experience is as follows:

Wheelchair accessible
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for San Francisco Self Guided Audio Experience will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Confirmation is instant and will be received at time of booking
Wheelchair accessible
Public transportation options are available nearby
Suitable for all physical fitness levels
1. Complete Flexibility - Tour at Your Own Pace: This is a self-guided audio tour, NOT a GPS-guided tour. You have complete freedom to choose which attractions to visit, explore in any order you prefer, start and finish wherever you like, and even split the tour across multiple days. Spend as much time as you want at each location and take breaks whenever needed.

2. How You'll Receive Your Tour Materials: On your selected travel date, before your start time, you'll receive your private access links through your booking platform's messaging system. Link 1 provides your complete audio guide playlist featuring all attractions, and Link 2 gives you your interactive itinerary map with individual guides for each location. Simply click each link and select "Proceed to external site" to access your materials—your links lead directly to trusted platforms (SoundCloud and Google Maps) where your private tour content is hosted. Your private access links remain valid until your tour is complete (maximum 6 days), giving you complete flexibility to explore at your own pace. If you experience any difficulty accessing your audio guides or itinerary map, please contact us and we'll be happy to assist you.
3. Using Your Audio Guides (Link 1 - SoundCloud): Open the SoundCloud link in your web browser (Safari, Chrome, etc.). You'll see a playlist of all attraction audio guides organized in a suggested order. You can listen before your tour to plan which attractions interest you most, or play them as you arrive at each location. Simply scroll through the playlist, tap any attraction to play its audio guide, and use play/pause controls as needed throughout your tour.
4. Using Your Interactive Map (Link 2 - Google My Maps): Open the Google My Maps link in your web browser - not the Google Maps app. You'll see all attractions marked with headphone icons. Navigate by either tapping directly on any headphone icon on the map, or tapping the tour title below the map to view a complete list of attractions. When you select an attraction, a popup window appears with a clickable link to that location's audio guide.
5. What to Bring & Prepare: Essential items: headphones/earphones, fully charged smartphone, and internet access. Before your visit, review both links to familiarize yourself with the attractions and audio content, then decide your priorities and create your own route or follow our suggested order.

Cool Rewards

Cool Rewards is a loyalty program operated by Cool Shore Excursions. Rewards may be earned by any eligible person holding a Cool Shore Excursions account, subject to the Cool Shore Excursions customer Terms of Use.
Your account and your rewards balance are shared across all our participating sites, including cooldestinations.com. Rewards earned on any participating site can be redeemed on any other participating site.

Earning rewards

Rewards can be earned by making bookings on Cool Shore Excursions or on any other participating site. You will see the value of the rewards you can earn during the booking process.
Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

To redeem rewards, you must be logged into your Cool Shore Excursions account. You can redeem them on Cool Shore Excursions or on any other participating site.
Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard Cool Shore Excursions customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
Rewards are non-transferable and cannot be redeemed for cash.
If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

You can check your rewards balance in your account at any time, on Cool Shore Excursions or on any other participating site. You are responsible for ensuring that your rewards balance is correct.
We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.

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Definitions
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Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
Website refers to Cool Shore Excursions, accessible from coolshoreexcursions.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods or Services

By placing an Order for Goods or Services through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information
If You wish to place an Order for Goods or Services available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and if applicable, Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods or Services availability
Errors in the description or prices for Goods or Services
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors, and Inaccuracies
We are constantly updating Our offerings of Goods or Services on the Service. The Goods or Services available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods or Services on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments
Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover, and American Express. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Cancellation Policies

Cool Shore Excursions uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact Cool Shore Excursions as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, Cool Shore Excursions will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, Cool Shore Excursions will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

Unsatisfactory Activity Experience
If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via Cool Shore Excursions, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

If You have any concerns or disputes about the Service, You agree first to try to resolve the dispute informally by contacting the Company.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of Cool Shore Excursions, or their respective affiliates or subsidiaries. In no event shall Cool Shore Excursions be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.