Xel-Ha All Inclusive Admission Ticket
Overview
Discover why Xel-Há is one of the Riviera Maya's most iconic all-inclusive eco-parks. Unlike traditional water parks, Xel-Há combines unlimited snorkeling in a breathtaking natural inlet with rivers, cenotes, jungle trails, and exciting attractions—all surrounded by the stunning beauty of the Mexican Caribbean.
Swim alongside colorful tropical fish, rays, and other marine life, float down a natural river, take in spectacular 360° views from the Scenic Lighthouse, and enjoy unlimited food and beverages throughout your visit. Every activity is included, allowing you to explore at your own pace without worrying about extra costs.
Whether you're looking for adventure, relaxation, or an unforgettable day immersed in nature, Xel-Há offers a one-of-a-kind experience where the wonders of the Riviera Maya come together in a single destination.
What's Included
- Unlimited snorkeling in the river and the inlet
- Buffet lunch
- Lighthouse-Lookout with a view 40 m high and descent on slide
- Continental breakfast
- Rest areas with hammocks and lounge chairs
- The children's World
- Use of snorkel equipment with a gift tube
- Transportation is not included
- Not Include special activities
Meeting Location
Xel-Ha Park by Xcaret
Puerto Juarez Federal Highway, km 240, Solidaridad, Quintana Roo 77780, Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Book Online
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Xel-Ha Park by Xcaret
Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- It is not possible to change the date on the day of your visit
- Xel-Há Park is open every day from approximately 8:30 a.m. to 6:00 p.m. (Quintana Roo local time, which may vary according to the seasons).
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green [BRAND] ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
- Bring comfortable beachwear, a swimsuit, and a change of clothes. Wear a hat or cap and sunglasses. Your sunscreens, insect repellents, and tanning lotions should only contain titanium dioxide and zinc oxide. Bring cash or a card to purchase optional activities, photos, or souvenirs.
- Yes, Xel-Há has activities for all ages and areas designed for children, such as Children's World, which includes a wading pool, slides, a climbing frame, ropes, a seesaw, a crocodile tunnel, hanging games, and photo areas. There is also a nearby hammock area for relaxing.
- Snorkeling in Xel-Há makes it possible to observe various marine species of the Mexican Caribbean, such as parrotfish, angelfish, sergeant majors, rays and queen conch, among others that inhabit the cove.
- This tour/activity will have a maximum of 30 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Xel-Ha All Inclusive Admission Ticket?
Cancellation Policy
Still have questions?
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Activity code: C-114068P24
Traveler Photos
Reviews
Average 4.50 out of 5 stars based on 2 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool Shore Excursions customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Unlimited snorkeling in the river and the inlet.
- Buffet lunch.
- Lighthouse-Lookout with a view 40 m high and descent on slide.
- Continental breakfast.
- Rest areas with hammocks and lounge chairs.
- The children's World.
- Use of snorkel equipment with a gift tube.
- Transportation is not included.
- Not Include special activities.
The minimum age to participate is 5..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xel-Ha All Inclusive Admission Ticket is as follows:
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Ha All Inclusive Admission Ticket will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Unlimited snorkeling in the river and the inlet
- Buffet lunch
- Lighthouse-Lookout with a view 40 m high and descent on slide
- Continental breakfast
- Rest areas with hammocks and lounge chairs
- The children's World
- Use of snorkel equipment with a gift tube
- Transportation is not included
- Not Include special activities
Additional Info
- Confirmation is instant and will be received at time of booking
- Public transportation options are available nearby
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- It is not possible to change the date on the day of your visit
- Xel-Há Park is open every day from approximately 8:30 a.m. to 6:00 p.m. (Quintana Roo local time, which may vary according to the seasons).
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
- Bring comfortable beachwear, a swimsuit, and a change of clothes. Wear a hat or cap and sunglasses. Your sunscreens, insect repellents, and tanning lotions should only contain titanium dioxide and zinc oxide. Bring cash or a card to purchase optional activities, photos, or souvenirs.
- Yes, Xel-Há has activities for all ages and areas designed for children, such as Children's World, which includes a wading pool, slides, a climbing frame, ropes, a seesaw, a crocodile tunnel, hanging games, and photo areas. There is also a nearby hammock area for relaxing.
- Snorkeling in Xel-Há makes it possible to observe various marine species of the Mexican Caribbean, such as parrotfish, angelfish, sergeant majors, rays and queen conch, among others that inhabit the cove.
- This tour/activity will have a maximum of 30 travelers
