Overview
From any point of Xel-Ha, you can admire unparalleled jungle landscapes, and crystal clear waters and receive the sun's rays, but it is the Lighthouse Mirador, 40 m high, the point that brings you closer to the sky, so you can admire panoramic views of nature in all its splendor. Experience the beauty of the Caribbean Sea and the jungle that surrounds this beautiful park in the southern part of the Riviera Maya, a spectacle you must experience.
Snorkel freely in a river surrounded by mangroves, whose waters mix with the creek and flow into the Caribbean Sea. Live with different terrestrial and marine species while enjoying fun activities for all ages. In addition, throughout your visit, you can enjoy buffets of typical and international food, as well as a domestic open bar. You will find different restaurants with a wide variety of dishes for all tastes and we recommend you order one of the famous tropical drinks that are a reference in Xel-Ha.
What's Included
- All-you-can-eat buffet (Mexican and international cuisine)
- Lounge chairs, hammocks and rest areas
- Unlimited domestic open bar and soft drinks
- Round Trip Transportation
- Access to Children's Playground
- Use of lockers and a towel
- Life jackets, inner tubes and bicycles in designated areas
Meeting and Pickup
The operation department will set the pickup time according to your location, pickups always start 1 to 2 hours before the Schedule on the platform.The travelers that don't provide a hotel name or address will need to contact us to inform us where they will be staying; otherwise, we will not be able to provide the service.For last-minute reservations (from 7 pm) one day before the activity, the services would be subject to availability, it would be important to contact our customer services to confirm the services.If our operation department provides all the information to the customer and they don’t shop at the pickup, they will apply for a no refund.
Xel-Ha Park by Xcaret
Puerto Juarez Federal Highway, km 240, Solidaridad, Quintana Roo 77780, Mexico
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
What To Expect
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Xel-Ha Park by Xcaret
Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Suitable for all physical fitness levels
- Infants are required to sit on an adult’s lap
Frequently Asked Questions (8)
Q: What is the cancellation policy for the Xel-Ha Park All inclusive with Transportation from Riviera Maya?
Cancellation Policy
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Activity code: C-340213P21
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Additional Info
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Frequently Asked Questions (8)
The answers provided below were previously given in response to questions from Cool Shore Excursions customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- All-you-can-eat buffet (Mexican and international cuisine).
- Lounge chairs, hammocks and rest areas.
- Unlimited domestic open bar and soft drinks.
- Round Trip Transportation.
- Access to Children's Playground.
- Use of lockers and a towel.
- Life jackets, inner tubes and bicycles in designated areas.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xel-Ha Park All inclusive with Transportation from Riviera Maya is as follows:
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Ha Park All inclusive with Transportation from Riviera Maya will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- All-you-can-eat buffet (Mexican and international cuisine)
- Lounge chairs, hammocks and rest areas
- Unlimited domestic open bar and soft drinks
- Round Trip Transportation
- Access to Children's Playground
- Use of lockers and a towel
- Life jackets, inner tubes and bicycles in designated areas
Additional Info
- Confirmation is instant and will be received at time of booking
- Suitable for all physical fitness levels
- Infants are required to sit on an adult’s lap
