The Enchanted Mirror by HiddenCity
Overview
Mirror, mirror on the wall…
Embark on a fairytale quest to find the Enchanted Mirror and prove yourself the wisest of them all. But beware the tricks of a deceitful Queen, and the fate of those who fail…
Step into an immersive adventure inspired by the magical world of Snow White. Journey across the city, solving a trail of the Queen’s clues, sent to your phone. Interact with characters, solve puzzles and weave your way through leafy West London on your quest to find The Enchanted Mirror. Pause for food and drink at built-in break points as you undertake your challenge in teams of 2-6 players.
"Open up parts of the city you never knew existed" - Time Out
UK, US, or CA mobile phone number is required to take part in this experience.
What's Included
- Interactions with people you meet, in the real world
- A prize for every player in successful teams, as well as your place on the leaderboard
- Hands-on physical puzzles for your team to solve
- Interactive text messages and phone calls with characters in the story
- A story that changes with the decisions you make
- Optional breaks in pubs and cafes, where you can pick up refreshments
- A fully flexible ticket – you can change your date or time yourself, any time
Meeting Location
Pelham Street
South Kensington, London SW7 2NB, UK
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
Kensington High Street
London, UK
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
Kensington
3 hours Admission Ticket Free
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Frequently Asked Questions (7)
Q: What is the cancellation policy for the The Enchanted Mirror by HiddenCity?
Cancellation Policy
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Activity code: C-101277P3
Traveler Photos
Reviews
Average 4.94 out of 5 stars based on 175 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool Shore Excursions customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (GMT).
- Interactions with people you meet, in the real world.
- A prize for every player in successful teams, as well as your place on the leaderboard.
- Hands-on physical puzzles for your team to solve.
- Interactive text messages and phone calls with characters in the story.
- A story that changes with the decisions you make.
- Optional breaks in pubs and cafes, where you can pick up refreshments.
- A fully flexible ticket – you can change your date or time yourself, any time.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the The Enchanted Mirror by HiddenCity is as follows:
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for The Enchanted Mirror by HiddenCity will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Interactions with people you meet, in the real world
- A prize for every player in successful teams, as well as your place on the leaderboard
- Hands-on physical puzzles for your team to solve
- Interactive text messages and phone calls with characters in the story
- A story that changes with the decisions you make
- Optional breaks in pubs and cafes, where you can pick up refreshments
- A fully flexible ticket – you can change your date or time yourself, any time
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
