cool shore excursions^®

Royal Palace + Old City Madrid Exclusive Guided Walking Tour

10 Reviews |

Recommended by 100% of reviewers

| Madrid, Spain

5 hours 30 minutes (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

History and architecture will collide in Madrid on this combo tour of the Old City and Royal Palace. This 5.5 hour Exclusive guided combo tour will explore Europe’s largest royal residence as well as the streets and attractions around it. It’s the ideal way to make the most of your time in the Spanish capital.

What's Included

Royal Palace Admission Ticket
Guided Museum Tour & Walking Tour
Professional Guide

Hotel Pick -up
Gratuities

Meeting Location

Meeting point

Plaza de la Armería
Centro, 28013 Madrid, Spain

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

Puerta del Sol
Centro, Madrid, Spain

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

Museo de la Catedral de la Almudena

We start our tour make with the Almudena Cathedral, a Catholic Church consecrated by Pope John Paul II in 1993. You will also see the Museo de la Catedral de la Almudena, a museum that is part of the church.

10 minutes Admission Ticket Free

Arab Wall

Next we will visit the Muslim Walls of Madrid, also known as the Arab Walls, located on the road Cuesta de la Vega. The walls are probably the oldest construction surviving in the city, and their construction is linked to the origin of Madrid.

10 minutes Admission Ticket Free

Calle Mayor

After this we will walk along the Calle Mayor, a centric street in Madrid starting in the Puerta de Sol and ending at the Cuesta de la Vega. Created in the Middle ages, this road became the main thoroughfare of the city in the Early Modern Period.

10 minutes Admission Ticket Free

Plaza de la Villa

Along the Calle Mayor we will see the Plaza de la Villa we will see the Plaza de la Villa, one of Madrid’s best-preserved monuments. Located in the historical zone next to the Puerta del Sol Gate it is one of the main medieval centres of Madrid.

10 minutes Admission Ticket Free

La Latina

You will then walk through La Latina, a historic neighbourhood in the centre of downtown Madrid. The area occupies much of the oldest section of Madrid and is filled with small narrow streets for you to explore.

10 minutes Admission Ticket Free

Plaza de los Carros Madrid

Plaza de los Carros is a nice little square with a lovely fountain. Here you can enjoy a nice drink and and take in the buzzing atmosphere.

10 minutes Admission Ticket Free

Plaza De Puerta Cerrada

Following on you will then see the Plaza de Puerta Cerrada, located in the La Latina neighbourhood of the historic center of the Spanish city of Marid. Built on a medieval Islamic fort, the La Latina neighbourhood is city’s oldest and one of its liveliest.

10 minutes Admission Ticket Free

Plaza De La Paja

A major marketplace during the 13th and 14th century, Plaza de la Paja is known for its crowed streets pulsing with life. However, one can find small moments of serenity in the most surprising places.

10 minutes Admission Ticket Free

Tablao Flamenco Arco de Cuchilleros

Afterwards you will see the Arco de Cuchilleros, a well-known historical archway with stairs leading to the 16th century Plaza Mayor, arguably the most famous plaza in Marid. Well-known historical archway with stairs leading to the prominent, 16th-century Plaza Mayor.

10 minutes Admission Ticket Free

Puerta del Sol

Getting to the end of our tour, we will visit Puerta del Sol, a bustling square in the center of Madrid and one of the city’s most famous sites. It is the centre of the radial network of Spanish roads and also contains the famous clock whose bells mark the traditional eating of the Twelve Grapes and the beginning of a new year.

10 minutes Admission Ticket Free

Real Casa de Postas

Following, you will see the Real Casa de Postas, an administrative building, neoclassical in style which was the home to the telegraph service offices of the National Police force until it was bought by Madrid’s Regional Government in 1985.

10 minutes Admission Ticket Free

Mercado San Miguel

Afterwards you will visit the Mercado San Miguel, located in the heart of the city centre, next to the historic Plaza Mayor. This historic market is not only considered beautiful but is full of food from all around the country.

10 minutes Admission Ticket Free

Plaza Mayor

We will then head to Plaza Mayor, a grand arcaded square in the centre of Madrid. First build during the Habsburg period of Philipp III’s reign, it was once the centre of old Madrid, and is very popular with locals and tourists alike today.

10 minutes Admission Ticket Free

Royal Palace of Madrid

After a break for lunch, Since the royal family only uses it for official receptions, the Royal Palace and its over 3000 rooms are open to the public. Your engaging guide will show you the famous main staircase, designed by Sabatini, which includes over 70 steps. You’ll head into the Throne Room, and admire the ceiling painted by Tiepolo, and the Hall of Alabarderos, dedicated to the palace guards. You will be able to enjoy along the way artists such as Goya, Mengs or Giaquinto, and even take a close look at the symbols of the Spanish monarchy: the crown and the scepter.You will also discover a complete set of stringed instruments made by the legendary Antonio Stradivari. After visiting all of the rooms available to you, you’ll have walked in the footsteps of royalty, experiencing Madrid at its most elegant.

2 hours 30 minutes Admission Ticket Included

Show 13 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Wheelchair accessible
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Public transportation options are available nearby

Travelers should have at least a moderate level of physical fitness
Infants and small children can ride in a pram or stroller
It is imperative that you provide us with guests MOBILE PHONE NUMBER (including country code)
Notes: The Palace might be subjected to occasional closures or delayed opening or special event limiting access to our tour. When this occurs, we will provide guests with a reschedule option, or appropriate alternative. There is a link provided to verify beforehand the exceptional closing days online. In these cases we are unable to provide refunds or discounts. Appropriate dress is required for entry into some sites on this tour. Due to increased security measures at many attractions some lines may form on tours with 'Skip the Line' access.

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Royal Palace + Old City Madrid Exclusive Guided Walking Tour?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (CET). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-49144P9

Traveler Photos

Reviews

5.00

10 reviews

Average 5.00 out of 5 stars based on 10 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor

5 stars

10

4 stars

0

3 stars

0

2 stars

0

1 star

0

Similar Tours & Activities

Skip the Line Royal Palace Madrid Exclusive Guided Tour

5.0 (81)

Skip the Line Royal Palace Madrid Exclusive Guided Tour

The Royal Palace in Madrid is Europe’s largest royal residence, acting as the official home of the Spanish royal family. On this 2.5 hour private...

2 hours 30 minutes Free Cancellation

5.0 (81)

from
$108

Royal Palace and Royal Collections Gallery guided tour

4.7 (18)

Royal Palace and Royal Collections Gallery guided tour

Enjoy a guided tour of the most outstanding works of the spectacular museum, such as: tapestries made in Belgium, sculptures, armor, paintings made by Diego...

1 to 3 hours Free Cancellation

4.7 (18)

from
$51

Madrid Gay Nightlife Tour

4.9 (18)

Madrid Gay Nightlife Tour

Experience the charm of one of the most LGBTQ+ friendly cities in the world with the help of a local LGBT+ guide. Explore the renowned...

2 hours Free Cancellation

4.9 (18)

from
$85

Madrid 2.5 Hour Historical Tour by Bike or E Bike

4.7 (82)

Madrid 2.5 Hour Historical Tour by Bike or E Bike

Explore Madrid’s most famous landmarks on a guided bike or e-bike tour. Ride through historic squares, elegant boulevards, and beautiful parks while learning about the...

2 hours 30 minutes Free Cancellation

4.7 (82)

from
$22

Skip the Line Royal Palace Madrid Exclusive Guided Tour

The Royal Palace in Madrid is Europe’s largest royal residence, acting as the official home of the Spanish royal family. On this 2.5 hour private …More

5.0 (81)

Skip the Line Royal Palace Madrid Exclusive Guided Tour

5.0 (81)

The Royal Palace in Madrid is Europe’s largest royal residence, acting as the official home of the Spanish royal family. On this 2.5 hour private...

2 hours 30 minutes Free Cancellation

5.0 (81)

from
$108

Royal Palace and Royal Collections Gallery guided tour

Enjoy a guided tour of the most outstanding works of the spectacular museum, such as: tapestries made in Belgium, sculptures, armor, paintings made by Diego …More

4.7 (18)

Royal Palace and Royal Collections Gallery guided tour

4.7 (18)

Enjoy a guided tour of the most outstanding works of the spectacular museum, such as: tapestries made in Belgium, sculptures, armor, paintings made by Diego...

1 to 3 hours Free Cancellation

4.7 (18)

from
$51

Madrid Gay Nightlife Tour

Experience the charm of one of the most LGBTQ+ friendly cities in the world with the help of a local LGBT+ guide. Explore the renowned …More

4.9 (18)

Madrid Gay Nightlife Tour

4.9 (18)

Experience the charm of one of the most LGBTQ+ friendly cities in the world with the help of a local LGBT+ guide. Explore the renowned...

2 hours Free Cancellation

4.9 (18)

from
$85

Madrid 2.5 Hour Historical Tour by Bike or E Bike

Explore Madrid’s most famous landmarks on a guided bike or e-bike tour. Ride through historic squares, elegant boulevards, and beautiful parks while learning about the …More

4.7 (82)

Madrid 2.5 Hour Historical Tour by Bike or E Bike

4.7 (82)

Explore Madrid’s most famous landmarks on a guided bike or e-bike tour. Ride through historic squares, elegant boulevards, and beautiful parks while learning about the...

2 hours 30 minutes Free Cancellation

4.7 (82)

from
$22

Travelers Who Bought This Tour Also Bought

Essential Flamenco: Pure Flamenco Show in the Heart of Madrid

4.8 (1,774)

Essential Flamenco: Pure Flamenco Show in the Heart of Madrid

Enjoy a fantastic flamenco show with this admission ticket to the Essential Flamenco in Madrid. It is a must while you are visit the city,...

1 hour 10 minutes Free Cancellation

4.8 (1,774)

from
$39

Madrid Walking Tour from Puerta del Sol to Retiro Park

5.0 (1,851)

Madrid Walking Tour from Puerta del Sol to Retiro Park

Discover the Retreat and Madrid of Bourbons Fall in love with Parque del Retiro, the great green lung of Madrid, and be impressed by the...

2 hours 25 minutes Free Cancellation

5.0 (1,851)

from
$3

Prado Museum Small Group Tour with Skip the Line Ticket

4.9 (1,887)

Prado Museum Small Group Tour with Skip the Line Ticket

We are proud to say that this experience was awarded with the Cool Shore Excursions Experience Award 2023 for second time in a row! This...

1 hour 30 minutes Free Cancellation

4.9 (1,887)

from
$51

Madrid: Royal Palace Guided Tour with Skip the Line Ticket

4.8 (2,985)

Madrid: Royal Palace Guided Tour with Skip the Line Ticket

Ready to dive into the opulent world of Madrid's Royal Palace? I'm your guide for this incredible journey. The guide will be at the specified...

2 hours Free Cancellation

4.8 (2,985)

from
$40

Essential Flamenco: Pure Flamenco Show in the Heart of Madrid

Enjoy a fantastic flamenco show with this admission ticket to the Essential Flamenco in Madrid. It is a must while you are visit the city, …More

4.8 (1,774)

Essential Flamenco: Pure Flamenco Show in the Heart of Madrid

4.8 (1,774)

Enjoy a fantastic flamenco show with this admission ticket to the Essential Flamenco in Madrid. It is a must while you are visit the city,...

1 hour 10 minutes Free Cancellation

4.8 (1,774)

from
$39

Madrid Walking Tour from Puerta del Sol to Retiro Park

Discover the Retreat and Madrid of Bourbons Fall in love with Parque del Retiro, the great green lung of Madrid, and be impressed by the …More

5.0 (1,851)

Madrid Walking Tour from Puerta del Sol to Retiro Park

5.0 (1,851)

Discover the Retreat and Madrid of Bourbons Fall in love with Parque del Retiro, the great green lung of Madrid, and be impressed by the...

2 hours 25 minutes Free Cancellation

5.0 (1,851)

from
$3

Prado Museum Small Group Tour with Skip the Line Ticket

We are proud to say that this experience was awarded with the Cool Shore Excursions Experience Award 2023 for second time in a row! This …More

4.9 (1,887)

Prado Museum Small Group Tour with Skip the Line Ticket

4.9 (1,887)

We are proud to say that this experience was awarded with the Cool Shore Excursions Experience Award 2023 for second time in a row! This...

1 hour 30 minutes Free Cancellation

4.9 (1,887)

from
$51

Madrid: Royal Palace Guided Tour with Skip the Line Ticket

Ready to dive into the opulent world of Madrid's Royal Palace? I'm your guide for this incredible journey. The guide will be at the specified …More

4.8 (2,985)

Madrid: Royal Palace Guided Tour with Skip the Line Ticket

4.8 (2,985)

Ready to dive into the opulent world of Madrid's Royal Palace? I'm your guide for this incredible journey. The guide will be at the specified...

2 hours Free Cancellation

4.8 (2,985)

from
$40

The answers provided below were previously given in response to questions from Cool Shore Excursions customers.

Q: What is the cancellation policy for the Royal Palace + Old City Madrid Exclusive Guided Walking Tour?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (CET).

Apr 2025

Q: What's included in the price?

A:

The following is included:

Royal Palace Admission Ticket.
Guided Museum Tour & Walking Tour.
Professional Guide.

The following is NOT included:

Hotel Pick -up.
Gratuities.

Apr 2025

Q: What is the minimum age for this tour?

A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Royal Palace + Old City Madrid Exclusive Guided Walking Tour is as follows:

Wheelchair accessible
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Public transportation options are available nearby
Travelers should have at least a moderate level of physical fitness

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Royal Palace + Old City Madrid Exclusive Guided Walking Tour will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Cool Rewards

Cool Rewards is a loyalty program operated by Cool Shore Excursions. Rewards may be earned by any eligible person holding a Cool Shore Excursions account, subject to the Cool Shore Excursions customer Terms of Use.
Your account and your rewards balance are shared across all our participating sites, including cooldestinations.com. Rewards earned on any participating site can be redeemed on any other participating site.

Earning rewards

Rewards can be earned by making bookings on Cool Shore Excursions or on any other participating site. You will see the value of the rewards you can earn during the booking process.
Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

To redeem rewards, you must be logged into your Cool Shore Excursions account. You can redeem them on Cool Shore Excursions or on any other participating site.
Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard Cool Shore Excursions customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
Rewards are non-transferable and cannot be redeemed for cash.
If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

You can check your rewards balance in your account at any time, on Cool Shore Excursions or on any other participating site. You are responsible for ensuring that your rewards balance is correct.
We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.

Interpretation & Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions
For the purposes of these Terms and Conditions (please note: the following definitions shall have the same meaning regardless of whether they appear in singular or in plural):

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Cool Shore Excursions.
Country refers to: United States of America
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
Goods or Services (referred to as either “Goods”, “Services”, “Experiences”, “Activities”, “Excursions” or “Tours” in this Agreement) refer to the items and services offered for sale on the Service.
Orders (referred to as either “Order”, “Booking”, “Ticket” or “Reservation” in this Agreement) mean a request by You to purchase Goods or Services from Us.
Promotions refer to contests, sweepstakes, or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred to as “Terms” and “Terms of use”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
Website refers to Cool Shore Excursions, accessible from coolshoreexcursions.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods or Services

By placing an Order for Goods or Services through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information
If You wish to place an Order for Goods or Services available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and if applicable, Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods or Services availability
Errors in the description or prices for Goods or Services
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors, and Inaccuracies
We are constantly updating Our offerings of Goods or Services on the Service. The Goods or Services available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods or Services on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments
Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover, and American Express. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Cancellation Policies

Cool Shore Excursions uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact Cool Shore Excursions as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, Cool Shore Excursions will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, Cool Shore Excursions will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

Unsatisfactory Activity Experience
If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via Cool Shore Excursions, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

If You have any concerns or disputes about the Service, You agree first to try to resolve the dispute informally by contacting the Company.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of Cool Shore Excursions, or their respective affiliates or subsidiaries. In no event shall Cool Shore Excursions be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.