cool shore excursions^®

Montreal Self Guided Audio Tour

1 Review |

Recommended by 100% of reviewers

| Montreal, Canada

3 to 9 hours (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Discover the charm of Montreal at your own pace with this self-guided audio tour. Featuring 12 captivating attractions, from the hidden gems of Central Station to the majestic Saint Joseph's Oratory, this digital experience provides expert narration that dives into the city's rich history and culture. With flexible access for 6 days, explore Montreal's vibrant streets and learn about iconic landmarks and stories without the constraints of a group tour. Ideal for first-time visitors or seasoned explorers looking for a unique way to engage with the city.

What's Included

Admission fee
Private access links are valid until your tour is complete (maximum 6 days)
Private access link to a tour itinerary map of 12 attractions with audio guide individually
Private access link to the audio guide in one playlist for all 12 attractions

Audio devices (earphones and internet / Wi-Fi)

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Meeting Location

Meeting point

Montreal
QC, Canada

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation.

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Gare Centrale

Discover Montreal's architectural masterpiece hidden beneath the bustling streets, where Art Deco elegance meets modern engineering marvel. Your audio guide reveals the station's secret connection to the Underground City, fascinating construction stories from the 1940s, and how this transportation hub became the beating heart of Montreal's urban development. Learn about the intricate details carved into the limestone walls, the symbolism behind the stunning murals, and exclusive tales of famous passengers who passed through these halls. Explore at your leisure while uncovering how this subterranean wonder connects to major hotels and shopping centers, making it far more than just a train station.

20 minutes Admission Ticket Free

Mary The Queen Of The World Cathedral

Marvel at Montreal's stunning replica of St. Peter's Basilica in Rome, where your audio guide unveils the extraordinary story of how this magnificent cathedral came to grace the city's skyline. Discover the fascinating rivalry between Catholic and Protestant communities that sparked its construction, the remarkable craftsmanship of local artisans who created the intricate interior details, and the hidden symbolism embedded throughout the architecture. Your self-paced exploration reveals exclusive stories about the cathedral's role during major historical events, the significance of each patron saint statue adorning the exterior, and little-known facts about the stunning copper dome that dominates Montreal's downtown landscape.

20 minutes Admission Ticket Free

Barbie Expo

Step into a vibrant celebration of pop culture history where your audio guide transforms this colorful exhibition into a fascinating journey through decades of social change and artistic evolution. Discover how Barbie became a global phenomenon, the surprising stories behind iconic outfits and accessories, and the cultural impact this beloved doll has had across generations. Your self-guided experience reveals exclusive insights into the creative process behind limited edition designs, the evolution of beauty standards reflected in different eras, and fascinating connections between Barbie's world and Montreal's own fashion and design heritage, making this much more than just a nostalgic trip down memory lane.

20 minutes Admission Ticket Free

Cathedrale Christ Church Cathedral

Explore Montreal's Gothic Revival masterpiece, where your audio guide reveals the remarkable engineering feat that saved this historic cathedral from demolition while preserving its sacred atmosphere. Discover the fascinating story of how the entire structure was lifted and a shopping complex built beneath it, the significance of the stunning stained glass windows created by renowned artists, and the hidden details in the stone carvings that tell biblical stories. Your leisurely exploration uncovers exclusive tales about famous weddings and ceremonies held here, the cathedral's role in Montreal's Anglican community, and the acoustic secrets that make this space perfect for the renowned concerts performed within its hallowed walls.

20 minutes Admission Ticket Free

St. Patrick's Basilica

Immerse yourself in the spiritual heart of Montreal's Irish community, where your audio guide reveals the powerful stories of immigrants who built this magnificent basilica as their beacon of hope in a new land. Discover the incredible journey of Irish settlers fleeing the Great Famine, the remarkable craftsmanship of the stunning interior created by local and international artisans, and the hidden symbolism in every decorative element. Your self-paced visit unveils exclusive stories about the basilica's role during major historical events, the significance of the beautiful stained glass windows depicting Irish saints, and fascinating tales of the community gatherings that shaped Montreal's multicultural identity within these sacred walls.

20 minutes Admission Ticket Free

Vieux-Montreal (Old Montreal)

Wander through cobblestone streets where your audio guide reveals the captivating secrets of North America's best-preserved historic district, transforming every step into a journey through four centuries of remarkable history. Discover the fascinating stories behind the stunning architecture, from French colonial buildings to Victorian warehouses, and the hidden details that most visitors completely miss. Your self-guided adventure uncovers exclusive tales about famous residents, the evolution of the port that made Montreal a major trading center, and the incredible preservation efforts that saved these buildings from destruction, allowing you to experience the authentic atmosphere of New France while exploring at your own pace.

20 minutes Admission Ticket Free

Montreal City Hall

Admire the magnificent Second Empire architecture where your audio guide reveals the dramatic political stories and fascinating construction secrets behind Montreal's seat of power. Discover the remarkable tale of General de Gaulle's famous balcony speech that changed Canadian history, the significance of the stunning interior decorations created by renowned artists, and the hidden details in the elaborate facade that showcase Montreal's civic pride. Your leisurely exploration uncovers exclusive stories about the building's role during major historical events, the fascinating stories of the mayors who shaped the city's destiny, and the remarkable restoration efforts that preserved this architectural masterpiece for future generations.

20 minutes Admission Ticket Free

Rue St-Paul

Stroll along Montreal's oldest street where your audio guide transforms this charming cobblestone thoroughfare into a living museum of Canadian history and culture. Discover the fascinating evolution from a simple path along the St. Lawrence River to today's vibrant arts and antiques district, the stories behind the beautifully preserved buildings that house galleries and boutiques, and the hidden details that reveal centuries of urban development. Your self-paced exploration uncovers exclusive tales about the street's role in Montreal's commercial history, the significance of the stunning architecture representing different eras, and the remarkable transformation that turned this historic artery into one of the city's most beloved destinations.

20 minutes Admission Ticket Free

Notre-Dame-de-Bon-Secours Chapel

Enter Montreal's oldest stone church where your audio guide reveals the miraculous stories and maritime heritage that earned this sacred space the nickname "The Sailors' Church." Discover the fascinating tale of Saint Marguerite Bourgeoys, the remarkable woman who founded this chapel and Montreal's first school, and the hidden treasures within the small but significant interior. Your leisurely visit uncovers exclusive stories about the votive offerings left by grateful sailors, the significance of the stunning wooden ship models hanging from the ceiling, and the archaeological discoveries beneath the floor that reveal the chapel's incredible 350-year history of serving Montreal's faithful community.

20 minutes Admission Ticket Free

Lieu Historique National du Canal-de-Lachine

Explore the engineering marvel that transformed Montreal into a major industrial powerhouse, where your audio guide reveals the incredible human stories behind this remarkable waterway. Discover the fascinating tale of how the canal overcame the treacherous Lachine Rapids, the significance of the historic buildings that housed booming industries, and the hidden details along the waterfront that tell the story of Montreal's industrial revolution. Your self-guided journey uncovers exclusive stories about the workers who built and operated the canal, the remarkable transformation from industrial corridor to recreational paradise, and the archaeological treasures that continue to emerge along this historic waterway.

20 minutes Admission Ticket Free

Mount Royal Park

Ascend Montreal's majestic mountain where your audio guide reveals the visionary stories behind Frederick Law Olmsted's masterpiece and the natural wonders that make this urban oasis truly special. Discover the fascinating geology that created this ancient volcanic formation, the significance of the diverse ecosystems thriving within the city limits, and the hidden viewpoints that offer breathtaking panoramas of Montreal and beyond. Your leisurely exploration uncovers exclusive stories about the park's role in Montreal's cultural life, the remarkable conservation efforts that preserved this natural treasure, and the fascinating wildlife that calls this mountain home, making every trail and lookout a discovery waiting to be made.

20 minutes Admission Ticket Free

Saint Joseph's Oratory of Mount Royal

Witness Montreal's most visited pilgrimage site where your audio guide reveals the miraculous stories and architectural wonders behind this magnificent basilica that took over 50 years to complete. Discover the inspiring tale of Brother André, the humble doorkeeper whose healing reputation attracted millions of faithful visitors, and the significance of the stunning interior created by renowned artists and craftsmen. Your self-paced visit uncovers exclusive stories about the remarkable construction process, the meaning behind the beautiful religious artworks and mosaics, and the fascinating collection of votive offerings that demonstrate the deep faith of pilgrims who continue to seek healing and hope within these sacred walls.

20 minutes Admission Ticket Free

Show 11 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Wheelchair accessible
Public transportation options are available nearby
Suitable for all physical fitness levels
1. Complete Flexibility - Tour at Your Own Pace: This is a self-guided audio tour, NOT a GPS-guided tour. You have complete freedom to choose which attractions to visit, explore in any order you prefer, start and finish wherever you like, and even split the tour across multiple days. Spend as much time as you want at each location and take breaks whenever needed.

2. How You'll Receive Your Tour Materials: On your selected travel date, before your start time, you'll receive your private access links through your booking platform's messaging system. Link 1 provides your complete audio guide playlist featuring all attractions, and Link 2 gives you your interactive itinerary map with individual guides for each location. Simply click each link and select "Proceed to external site" to access your materials—your links lead directly to trusted platforms (SoundCloud and Google Maps) where your private tour content is hosted. Your private access links remain valid until your tour is complete (maximum 6 days), giving you complete flexibility to explore at your own pace. If you experience any difficulty accessing your audio guides or itinerary map, please contact us and we'll be happy to assist you.
3. Using Your Audio Guides (Link 1 - SoundCloud): Open the SoundCloud link in your web browser (Safari, Chrome, etc.). You'll see a playlist of all attraction audio guides organized in a suggested order. You can listen before your tour to plan which attractions interest you most, or play them as you arrive at each location. Simply scroll through the playlist, tap any attraction to play its audio guide, and use play/pause controls as needed throughout your tour.
4. Using Your Interactive Map (Link 2 - Google My Maps): Open the Google My Maps link in your web browser - not the Google Maps app. You'll see all attractions marked with headphone icons. Navigate by either tapping directly on any headphone icon on the map, or tapping the tour title below the map to view a complete list of attractions. When you select an attraction, a popup window appears with a clickable link to that location's audio guide.
5. What to Bring & Prepare: Essential items: headphones/earphones, fully charged smartphone, and internet access. Before your visit, review both links to familiarize yourself with the attractions and audio content, then decide your priorities and create your own route or follow our suggested order.

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Montreal Self Guided Audio Tour?

A: This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. Read more Apr 2025

Cancellation Policy

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Still have questions?

We're here to help.
Activity code: C-18568P230

Traveler Photos

Reviews

5.00

1 reviews

Average 5.00 out of 5 stars based on 1 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor

5 stars

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The answers provided below were previously given in response to questions from Cool Shore Excursions customers.

Q: What is the cancellation policy for the Montreal Self Guided Audio Tour?

A:

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Apr 2025

Q: What's included in the price?

A:

The following is included:

Admission fee.
Private access links are valid until your tour is complete (maximum 6 days).
Private access link to a tour itinerary map of 12 attractions with audio guide individually.
Private access link to the audio guide in one playlist for all 12 attractions.

The following is NOT included:

Audio devices (earphones and internet / Wi-Fi).

Apr 2025

Q: What is the minimum age for this tour?

A:

There is no minimum age for this tour, so bring your wee one along for an adventure..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Montreal Self Guided Audio Tour is as follows:

Wheelchair accessible
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Montreal Self Guided Audio Tour will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Confirmation is instant and will be received at time of booking
Wheelchair accessible
Public transportation options are available nearby
Suitable for all physical fitness levels
1. Complete Flexibility - Tour at Your Own Pace: This is a self-guided audio tour, NOT a GPS-guided tour. You have complete freedom to choose which attractions to visit, explore in any order you prefer, start and finish wherever you like, and even split the tour across multiple days. Spend as much time as you want at each location and take breaks whenever needed.

2. How You'll Receive Your Tour Materials: On your selected travel date, before your start time, you'll receive your private access links through your booking platform's messaging system. Link 1 provides your complete audio guide playlist featuring all attractions, and Link 2 gives you your interactive itinerary map with individual guides for each location. Simply click each link and select "Proceed to external site" to access your materials—your links lead directly to trusted platforms (SoundCloud and Google Maps) where your private tour content is hosted. Your private access links remain valid until your tour is complete (maximum 6 days), giving you complete flexibility to explore at your own pace. If you experience any difficulty accessing your audio guides or itinerary map, please contact us and we'll be happy to assist you.
3. Using Your Audio Guides (Link 1 - SoundCloud): Open the SoundCloud link in your web browser (Safari, Chrome, etc.). You'll see a playlist of all attraction audio guides organized in a suggested order. You can listen before your tour to plan which attractions interest you most, or play them as you arrive at each location. Simply scroll through the playlist, tap any attraction to play its audio guide, and use play/pause controls as needed throughout your tour.
4. Using Your Interactive Map (Link 2 - Google My Maps): Open the Google My Maps link in your web browser - not the Google Maps app. You'll see all attractions marked with headphone icons. Navigate by either tapping directly on any headphone icon on the map, or tapping the tour title below the map to view a complete list of attractions. When you select an attraction, a popup window appears with a clickable link to that location's audio guide.
5. What to Bring & Prepare: Essential items: headphones/earphones, fully charged smartphone, and internet access. Before your visit, review both links to familiarize yourself with the attractions and audio content, then decide your priorities and create your own route or follow our suggested order.

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You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Cancellation Policies

Cool Shore Excursions uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact Cool Shore Excursions as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, Cool Shore Excursions will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, Cool Shore Excursions will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

Unsatisfactory Activity Experience
If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via Cool Shore Excursions, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

If You have any concerns or disputes about the Service, You agree first to try to resolve the dispute informally by contacting the Company.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of Cool Shore Excursions, or their respective affiliates or subsidiaries. In no event shall Cool Shore Excursions be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.