cool shore excursions^®

Stranger in Norwich Self-Guided Tour and Exploration Game

39 Reviews | Norwich, England

90 to 120 minutes (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Step back to 1567 on England’s most medieval streets.

Norwich is a city of stories, and today, you are the main character. On this self-guided exploration game, play the role of a "Stranger", a refugee weaver fleeing persecution. Your mission? Find your lost family in the labyrinth of medieval lanes and bustling markets.

Why travelers love this Questo experience:

Explore Elm Hill: Solve clues along Britain's most famous Tudor street, filled with cobblestones and timber-framed houses.

Iconic Landmarks: The route takes you past the majestic Norwich Cathedral, the vibrant Market Place, and hidden gardens of the Cathedral Quarter.

Discover "The Strangers": Learn how these skilled weavers transformed the city (and gave the football team its canary logo!).

100% Flexible: No tour guides, no waiting. Start whenever you want. Pause for a pint or coffee in the Lanes, and resume instantly.

The Mission: Can you navigate the ancient city, solve the riddles, and reunite with your family?

What's Included

24/7 customer support.
Full availability: 24/7, every day of the year.
A city exploration game available on your phone (Questo app).
Flexibility: start, take a break and continue at your own pace.
Safety: It’s self-guided, open air and you will avoid crowds.

Live tour guide

See 2 more See 1 more

Meeting Location

Meeting point

St Andrews & Blackfriars Hall
St Andrews Hall Plain, Norwich NR3 1AU, UK

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

4 Charing Cross
Norwich NR2 4AL, UK

You will get to the final stop by following the directions from the app and solving the challenges.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

The Halls

The Halls - is a historic building complex that holds significant cultural and architectural value. It comprises several interconnected halls and spaces that have served various purposes over the centuries. Once here, you can spend as much time as you wish until starting to follow the next directions.

9 minutes Admission Ticket Free

Elm Hill

Elm Hill is a historic street located in the city of Norwich, United Kingdom. It is widely recognized for its well-preserved medieval architecture and charming atmosphere. Elm Hill is a popular destination for tourists and locals alike, offering a glimpse into the city's rich history. Once here, you can spend as much time as you wish until starting to follow the next directions.

9 minutes Admission Ticket Free

14 Tombland

Find the Tombland Alley within the Tombland area. In many historic towns and cities, a charming passageways that provide glimpses of the past and lead to hidden gems, such as shops, cafes, and interesting architectural details.

9 minutes Admission Ticket Free

The Erpingham Gate

Erpingham Gate is known for its impressive medieval architecture and is named after Sir Thomas Erpingham, a prominent figure in English history who fought at the Battle of Agincourt during the Hundred Years' War. The gate was built in the 15th century and served as an entrance to the city of Norwich. Once here, you can spend as much time as you wish until starting to follow the next directions.

9 minutes Admission Ticket Free

Norwich Cathedral

Norwich Cathedral, formally known as the Cathedral Church of the Holy and Undivided Trinity, dates back to the 11th century and is an example of stunning Norman architecture. It is renowned for its striking Romanesque design, including its impressive spire, intricate stone carvings, and grand interior spaces.

9 minutes Admission Ticket Free

Great Hospital

The Great Hospital of St. Giles, commonly known as the Great Hospital, was founded in the 13th century as a religious foundation to provide care and support to the elderly, sick, and needy. It has played a significant role in the welfare of Norwich's residents for centuries. It's an important landmark that has served various charitable and community purposes over the centuries.

9 minutes Admission Ticket Free

Bishop Bridge

Bishop Bridge is one of the oldest bridges in Norwich, and its history dates back to medieval times. This stone bridge crosses the River Wensum and connects the area of Bishopgate with the city center.

9 minutes Admission Ticket Free

Pull's Ferry

Pulls Ferry is a medieval watergate and a remnant of the city's past as a bustling port on the River Wensum. The site consists of a picturesque stone structure with an arched gateway that allowed boats to pass between the river and the nearby Cathedral Close.

9 minutes Admission Ticket Free

The Ethelbert Gate

The Ethelbert Gate is also known as "Ethebert's Gate" or "Erpingham Gate." It is named after Sir Thomas Erpingham, a prominent figure in English history who fought at the Battle of Agincourt during the Hundred Years' War. The gate was built in the late 14th century and is part of the city's medieval defensive structures. Once here, you can spend as much time as you wish until starting to follow the next directions.

9 minutes Admission Ticket Free

St Mary the Less

St. Mary the Less is a medieval church that dates back to the 15th century. It's characterized by its intricate architectural details, Gothic design, and historical importance. The church has undergone various renovations and restorations over the centuries, preserving its unique features.

9 minutes Admission Ticket Free

Norwich Castle

Norwich Castle was built by the Normans in the 11th century and was originally intended as a royal palace and defensive structure. Over the centuries, it has served various functions, including as a royal residence, a county jail, and now as a museum. Once here, you can spend as much time as you wish until starting to follow the next directions.

9 minutes Admission Ticket Free

Norwich Guildhall

The Guildhall in Norwich has a long history dating back to the early 15th century. It has been the site of numerous civic functions, including meetings, ceremonies, and gatherings. The building's architecture showcases a mix of styles, reflecting the changes and additions made over the centuries. Once here, you can spend as much time as you wish until starting to follow the next directions.

9 minutes Admission Ticket Free

Strangers' Hall

Strangers' Hall, is a historic building that serves as a museum and a glimpse into the city's past. It holds cultural and historical significance and offers visitors the opportunity to learn about different periods of Norwich's history. The name "Strangers' Hall" reflects its historical use as a residence for foreigners or "strangers" who came to Norwich for trade and business.

9 minutes Admission Ticket Free

Show 12 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Service animals allowed
Public transportation options are available nearby

Suitable for all physical fitness levels
Infants and small children can ride in a pram or stroller
• Bring a charged phone. • Open the Questo app and follow the instructions. • You must have downloaded the app and created an account first, using the same email you made the purchase with.

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Stranger in Norwich Self-Guided Tour and Exploration Game?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (GMT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-107194P376

Traveler Photos

Reviews

3.92

39 reviews

Average 3.92 out of 5 stars based on 39 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor

5 stars

20

4 stars

6

3 stars

7

2 stars

2

1 star

4

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The answers provided below were previously given in response to questions from Cool Shore Excursions customers.

Q: What is the cancellation policy for the Stranger in Norwich Self-Guided Tour and Exploration Game?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (GMT).

Apr 2025

Q: What's included in the price?

A:

The following is included:

24/7 customer support.
Full availability: 24/7, every day of the year.
A city exploration game available on your phone (Questo app).
Flexibility: start, take a break and continue at your own pace.
Safety: It’s self-guided, open air and you will avoid crowds.

The following is NOT included:

Live tour guide.

Apr 2025

Q: What is the minimum age for this tour?

A:

The minimum age to participate is 8..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Stranger in Norwich Self-Guided Tour and Exploration Game is as follows:

Service animals allowed
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Stranger in Norwich Self-Guided Tour and Exploration Game will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

Cool Rewards

Cool Rewards is a loyalty program operated by Cool Shore Excursions. Rewards may be earned by any eligible person holding a Cool Shore Excursions account, subject to the Cool Shore Excursions customer Terms of Use.
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Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you switch them off at checkout. Bookings made using rewards are subject to the standard Cool Shore Excursions customer Terms of Use.
You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
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Cancelling Your Reservation

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Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, Cool Shore Excursions will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, Cool Shore Excursions will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
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Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
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Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of Cool Shore Excursions, or their respective affiliates or subsidiaries. In no event shall Cool Shore Excursions be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.