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Milan Royal Heist Quest: Self-Guided Game Through the Palaces

3 Reviews |

Recommended by 100% of reviewers

| Milan, Italy

140 to 170 minutes (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Milan, 1875. You are Serafina Parisi, master thief and chosen agent of the goddess Urania, tasked with recovering sacred stars stolen and hidden inside the city's most powerful palaces. Armed with nothing but your phone and your wits, you have one night to infiltrate 12 of Milan's grandest landmarks and steal them back.

This self-guided city game uses the Questo app to lead you through 12 chapters across Milan's historic center. Start anytime at Porta Venezia, play entirely at your own pace, and pause whenever you like. No guide or fixed schedule, just you, the city, and a heist 150 years in the making.

Your route winds past some of Milan's most magnificent addresses: Palazzo Rocca Saporiti, Villa Reale (GAM), Palazzo Serbelloni, Palazzo Reale, the Duomo di Milano, Galleria Vittorio Emanuele II, and Teatro alla Scala. Crack codes, decode mirror text, and solve ciphers at every stop.

Suitable for all ages. Comfortable walking shoes recommended. Download the free Questo app to begin.

What's Included

Immersive 1875 heist storyline: become Urania's agent and outwit Milan's royal elite
Flexible scheduling, start anytime, play at your own pace
One device fits up to 3 players; buy extra tickets for the full multiplayer experience
Interactive puzzles at the Duomo, Galleria Vittorio Emanuele II, and Teatro alla Scala
Real history at every stop, from Palazzo Reale to Palazzo Rocca Saporiti
Self-guided royal heist through Milan's historic center

Live tour guide (self-guided via the Questo app)

See 3 more See 2 more

Meeting Location

Meeting point

Porta Venezia
Milan, Metropolitan City of Milan, Italy

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

20121 Milan
Metropolitan City of Milan, Italy

You will finish at Teatro alla Scala.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

Porta Venezia

You will begin at Porta Venezia. Here you will be given your first clue to solve the challenge that awaits you, which will unlock the next part of the story and give you the directions to the next stop.

5 minutes Admission Ticket Free

Palazzo Rocca Saporiti

Here you will find your first clue to solve the challenge that awaits you, which will unlock the next part of the story and give you the directions to the next stop.

5 minutes Admission Ticket Free

Villa Reale

Study your next clue on Villa Bonaparte.

5 minutes Admission Ticket Free

Palazzo Serbelloni

To unlock the next part of the story you will be given your next clue to solve the challenge that awaits you.

5 minutes Admission Ticket Free

Palazzo Morando

Look up your next clue to unlock the next part of the story and give you the correct directions.

5 minutes Admission Ticket Free

Palazzo Melzi di Cusano

You will be given a new clue to solve the challenge that awaits you at Palazzo Melzi di Cusano. You can stop for as long as you like and continue exploring at your own pace.

5 minutes Admission Ticket Free

San Carlo al Corso

Receive your next clue. You can stop for as long as you like and continue exploring at your own pace.

5 minutes Admission Ticket Free

Royal Palace Milano

Enjoy the view and continue exploring at your own pace.

5 minutes Admission Ticket Free

Duomo di Milano

Explore at your own pace while admiring the buildings around you.

5 minutes Admission Ticket Free

Monumento a Vittorio Emanuele II

To solve the challenge that awaits you at the equestrian statue of Vittorio Emanuele II you will be given the next clue.

5 minutes Admission Ticket Free

Galleria Vittorio Emanuele II

See the galleria and get your next clue to solve the challenge and get new directions.

5 minutes Admission Ticket Free

Teatro Alla Scala

You will finish at Teatro alla Scala. Here is where both the story and the city exploration games end.

5 minutes Admission Ticket Free

Show 11 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Service animals allowed
Public transportation options are available nearby

Suitable for all physical fitness levels
Infants and small children can ride in a pram or stroller

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Milan Royal Heist Quest: Self-Guided Game Through the Palaces?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (CET). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-107194P162

Traveler Photos

Reviews

5.00

3 reviews

Average 5.00 out of 5 stars based on 3 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor

5 stars

3

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3 stars

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The answers provided below were previously given in response to questions from Cool Shore Excursions customers.

Q: What is the cancellation policy for the Milan Royal Heist Quest: Self-Guided Game Through the Palaces?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (CET).

Apr 2025

Q: What's included in the price?

A:

The following is included:

Immersive 1875 heist storyline: become Urania's agent and outwit Milan's royal elite.
Flexible scheduling, start anytime, play at your own pace.
One device fits up to 3 players; buy extra tickets for the full multiplayer experience.
Interactive puzzles at the Duomo, Galleria Vittorio Emanuele II, and Teatro alla Scala.
Real history at every stop, from Palazzo Reale to Palazzo Rocca Saporiti.
Self-guided royal heist through Milan's historic center.

The following is NOT included:

Live tour guide (self-guided via the Questo app).

Apr 2025

Q: What is the minimum age for this tour?

A:

The minimum age to participate is 1..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Milan Royal Heist Quest: Self-Guided Game Through the Palaces is as follows:

Service animals allowed
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Milan Royal Heist Quest: Self-Guided Game Through the Palaces will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

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Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

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Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.