Cancun, Isla Mujeres and Riviera Maya: Swim with whale sharks!

Yes, we allow pregnant women to go on snorkeling. However, it’s crucial to consult with your healthcare provider before doing so to assess your individual health and pregnancy stage.

Yes, this is possible, as long as you are comfortable going into the water. All Cool Shore Excursions snorkeling tours adhere to strict safety regulations and have been designed to be enjoyed by all.

Your safety is our #1 priority, which is why:

1. You will be wearing a flotation device at all times.
2. On many tours, there is a stairway from the boat into the water so you won’t have to “jump” in!
3. There are trained staff in the water and watching from the boat at all times.

For these reasons, we believe that even non-swimmers can have a wonderful time on our snorkeling trips, however, the final judgment call is yours to make. Please note we do not give refunds if you decide not to snorkel on the trip.

The snorkel gear we use on Cool Shore Excursions tours is high quality and for your protection, the equipment is sanitized after each use. However, if you feel more comfortable using your own snorkeling equipment, feel free to bring it on the tour. Please note, there is no discount for providing your own equipment and we can’t be responsible for any lost or damaged items.

As an active member of the Dolphin SMART program, we do not have physical contact with the dolphins on Private Neuschwanstein Romantic Winter Tour with Tickets included. We watch them in their natural habitat from the boat.

First-time snorkelers can be assured of one-on-one instruction and assistance. We find introducing folks to our world very rewarding!

There are no legal age limits for snorkeling. We have found that age 5 or 6 is a good age to learn the basics of snorkeling, however, it’s entirely up to individuals to make the best choice for their family.

If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.

This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

The minimum age to participate is 2. This tour requires at least one adult to accompany children..

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Accessibility information for the Cancun, Isla Mujeres and Riviera Maya: Swim with whale sharks! is as follows:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private Neuschwanstein Romantic Winter Tour with Tickets included will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.