Private Transportation to/from Playa del Carmen or Riviera Maya
Overview
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle.
- Flexible and convenient pickup times and locations
- Hassle-free private round-trip transportation
- Comfortable and air-conditioned vehicles
- Affordable pricing at all our service areas
What's Included
- All Fees and Taxes
- Air-conditioned vehicle
- One-Way private transfer
- Excess luggage charges (where applicable)
- Gratuities
Meeting and Pickup
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup.Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points:- Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar**Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup.Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
What To Expect
To make your travels easier and to provide you with a more seamless vacation experience, we offer convenient and affordable transportation services that quickly and efficiently takes you from the Cancun International airport to your hotel or back, if needed.
Riding our private services is often more affordable than a taxi or other transport service and we have a variety of routes to provide you with all of the flexibility that you might need. Simply book the option of your choice and your reservation will be instantly confirmed.
Here are the options that we have available for our transportation services:
- Arrivals
- Departures
- Roundtrip
When you arrive at the airport and wish to be taken to your hotel, you can find our staff waiting for you with a sign with your name. When it is time to leave your hotel, you will be picked up in the lobby of your hotel.
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Private Transportation to/from Playa del Carmen or Riviera Maya?
Cancellation Policy
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Activity code: C-279586P10
Traveler Photos
Reviews
Average 4.62 out of 5 stars based on 97 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool Shore Excursions customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- All Fees and Taxes.
- Air-conditioned vehicle.
- One-Way private transfer.
- Excess luggage charges (where applicable).
- Gratuities.
There is no minimum age for this tour, so bring your wee one along for an adventure..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Private Transportation to/from Playa del Carmen or Riviera Maya is as follows:
- Service animals allowed
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private Transportation to/from Playa del Carmen or Riviera Maya will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- All Fees and Taxes
- Air-conditioned vehicle
- One-Way private transfer
- Excess luggage charges (where applicable)
- Gratuities
Additional Info
- Confirmation is instant and will be received at time of booking
- Service animals allowed
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
