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House of Waterford Crystal Guided Factory Tour

2,379 Reviews 4.66 out of 5 stars Based on 2,379 traveler reviews collected by Cool Shore Excursions and TripAdvisor |
Recommended by 94% of reviewers
94% of reviewers gave this experience a rating of 4 or higher.
|
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards. Waterford, Ireland
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from $21 per person

Lowest Price Guarantee
House of Waterford Crystal Guided Factory Tour Image 1
The craft of blowing
The cutting department at the House of Waterford
House of Waterford Crystal Guided Factory Tour Image 4
House of Waterford Crystal Guided Factory Tour Image 5
Don't miss out!
On average, this is booked 11 (1) days in advance.
1 hour (approx.)
Mobile ticket
Offered in: English
Instant confirmation

Overview

The House of Waterford Crystal comprises of a manufacturing facility, visitor centre and retail outlet. Visitors can enjoy all aspects of the manufacturing process through the factory tour and learn about both historical and contemporary production techniques through direct interaction with the craftsmen and audiovisual materials. The manufacturing facility contains a brand new continuous melt tank furnace that uses leading edge technology to deliver molten crystal, for skilled master blowers to hand-shape and hand-blow into Waterford Crystal’s range of premium products. The retail centre represents the largest display of Waterford Crystal in the world.

What's Included

  • Cafe
  • Opulent Retail Store
  • Guided Factory Tour
  • Parking
See 1 more

Meeting Location

Meeting point

28 The Mall
Waterford, Ireland

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.
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House Of Waterford

At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products.On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved. While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory.The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete.On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal.The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns.The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection.Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store.The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way.The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
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1 hour Admission Ticket Included

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Children must be accompanied by an adult

Frequently Asked Questions (7)

Q: What is the cancellation policy for the House of Waterford Crystal Guided Factory Tour?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (GMT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-29887P1

Traveler Photos

Reviews

4.66
2,379 reviews

Average 4.66 out of 5 stars based on 2,379 traveler reviews collected by Cool Shore Excursions and partner sites such as Cool Destinations and TripAdvisor

5 stars
1,758
4 stars
482
3 stars
112
2 stars
14
1 star
13
Don't miss out!
On average, this is booked 11 (1) days in advance.
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Frequently Asked Questions (7)

Activity name

The answers provided below were previously given in response to questions from Cool Shore Excursions customers.

Filter by:

Q: What is the cancellation policy for the House of Waterford Crystal Guided Factory Tour?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (GMT).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Cafe.
  • Opulent Retail Store.
  • Guided Factory Tour.
The following is NOT included:
  • Parking.
Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the House of Waterford Crystal Guided Factory Tour is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for House of Waterford Crystal Guided Factory Tour will be included in your confirmation email from Cool Shore Excursions. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024
Q: How long does a refund take to reach my card, and can I get it faster?
A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

What's Included

Activity name

  • Cafe
  • Opulent Retail Store
  • Guided Factory Tour
  • Parking

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
  • This tour/activity will have a maximum of 10 travelers

Report Product Issue

Activity name